Contact Charabanc Aroma
Here when the room needs a little help.
Most questions — order tracking, scent guidance, set-up and care — are answered in seconds in our support chat. Prefer to write? Our team reads every note.
Start with our support chat.
Track an order, choose an oil, or sort out set-up and care. If the chat can’t resolve something, it takes your details and passes the conversation to our team — you’ll receive a confirmation email with your reference number.
Find your answer
Where is my order?Follow your delivery in real time.
Choosing an oilFind the scent that suits the room — and the mood.
Getting startedFrom unboxing to first scent.
No scent, no mist?A two-minute check usually brings it back.
Returns & refundsOur policy, plainly — and how to begin.
Pets & essential oilsWhat we recommend for homes with animals.
Still need a human?
Every note is read and answered by our team.
Offices
BRITANNIC SPECTRUM LTD
71-75 Shelton Street, Covent Garden, London, United Kingdom
BRITANNIC SPECTRUM GLOBAL LIMITED
Rm D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong
